You will be asked to accept the same sales terms and conditions at checkout, so please take a few minutes to read through our sales policy effective November 2nd 2016. Thank you.
- The length of each fish is measured from the beginning of the head to the end of the tail.
- Our shipping days are Tuesdays only excluding any holidays. We may also decide to stop shipping a few days prior to a major holiday to ensure that there will not be any delays due to the overly large shipping volumes or shortage of workforce at FedEx or UPS.
- We can offer combined shipping for orders placed within two consecutive weeks only and from two weekly listing updates. Each week is from Monday through Sunday.
- You are responsible for providing the correct address for shipping. We will not provide any refunds or compensation for fish death due to delays caused by incorrect address.
- We will communiate the exact shipping day to you and provide you tracking info once the shipping label is generated.
- All of our sales will be through online channels. We do not have a physical store-front, therefore we are unable to accommodate any walk-ins or appointments
- We only have one of each listed fish available. We do not only provide sample or stock photos. The fish you see in the pictures and video is exactly what you will receive unless otherwise specified in the despcrption in any particular lot.
- We sometimes offer several fish in a group. We won’t be able to break up the group for you to pick an individual fish.
We currently do not offer auction style of sale. You can purchase any fish as soon as you are ready. - The sale will only be confirmed once you have confirmed your payment through the shop. Adding the fish to your basket is not considered completing a sale, therefore the fish will still be available for other customers to purchase unless you have completed the payment process. We will not be able to hold a fish for you without a confirmed payment.
- Mistakes do happen, although extremely rare, that we place the wrong fish in your box. In this case, we will either refund you the price of the fish or provide you replacement fish. In the case of providing replacement fish, we will send you pictures and video of other fish, after receiving your agreement, we will ship replacement fish to you at no additional charge.
- We guarantee live arrival only as we have no control over the environment of the fish once they reach your home. Delivery is by default no signature required. Of course, we want to make things right for you and give you plenty of confidence shopping with us. Any minor scraps, tears, or discoloration caused by shipping should be temporay and would heal up quickly. Although very rare, if there is irreversible permanent cosmetic damage to the fish, we will compensate you appropriately, but this will be on a case-by-case basis. If there is visible damage to the fish, please provide a video within three hours of FedEx or UPS documented delivery time, with the fish still in the unopened bag showing the damage. Once the fish is out of all the bags, we won’t be able to take your claim.
- It is very rare that a fish would arrive dead. If it happens, please notify us and send us a video within three hours of FedEx or UPS recorded delivery time. The video should clearly show the bag unopened with the deceased fish inside. We will review the video as soon as possible. Once we confirm the report, we will provide a full store credit to you. However, we will not be able to compensate you if it is due to your negligence such as leaving the box sitting outside in extreme weather for more than a few hours or not being present or your business closed at the time of delivery according to the carrier documentation.
We ensure that your fish are in good health and free of parasites prior to shipping. We stand behind our quality guarantee. We will provide you helpful good to know information to guide you through the initial acclimation of your new fish. However, it will become your full responsibility to care for your fish once they arrive at your home. - All of our fish are healthy prior to shipping. If your new fish exhibit visible symptoms of discomfort right after arrival, you will need to contact us within a day after arrival with a video to show your fish and your tank. After we determined that it is due to a water issue on your side, you would need to show us an uploaded video on YouTube showing the time stamp of 3 days prior that you started to age your water including adding a good conditioner and good agitation by air-stones. We will also need to see a YouTube video of how you acclimated your fish upon arrival. Without the videos proving that you followed our process, we will not be able to compensate you if there is a death of your fish.
Shipping is what a customer pays to transport his/her fish from our farm to the home. We do not provide a refund on shipping in any case. If you use your own shipping service, the box fee is $15. If you use your own shipping service, we only offer live arrival guarantee within 24 hours after the documented carrier package receiving time. - We can only provide you purchase recommendations on our own fish. Please do not bring other vendor’s fish to us and ask us to help you with your purchase decision. It is disrespectful to other vendors and could possibly create conflict of interest which we would want to avoid.
Please ask us any questions you have prior to your purchase. The sale is final if you have completed your payment process and the fish is available. There is a 50% restocking fee (shipping cost not included) if you wish to cancel your order. Cancellation or refund is not possible within 3 days of scheduled shipping day.
We choose to ship with FedEx and UPS as they provide the highest quality of shipping services. There will be unavoidable occasional delays at the couriers. If delivery is not available at regularly scheduled time, the courier will re-attempt delivery at a later time. It will become your responsibility to ensure that you or someone will be available to receive or pick up the fish. - It is not our desire to hold fish for a prolonged period of time post payment, however, we understand that sometimes you need longer time to prepare for new fish arrival. We can hold your fish for you for two weeks post-purchase. If you are unable to take delivery within this time frame, we have the right to offer the fish to another customer. We either provide you a refund of 50% of the original price of the fish if you decide to take a refund or we can provide a replacement fish at equal value of the original price of the fish.
There is no sales tax for any order outside of the state of Georgia. Georgia residents are required to pay state sales tax. - We will not sell your personal information such as phone number, email address, and home address to any third-party. We will only use your personal information for our communications to you and any shipping services we need to provide you.
- We will provide you sound advice to help you to become more successful in this hobby, However, information regarding the origin of certain seed fish, methods and formulas of raising our fish are considered proprietary information which we will not be able to share with you.
Any promotional sale offer is only valid for all in-store available stock and during the offer time limit. It does not apply to special, previous, or future orders.
We will bag fish based on necessity which means fish could be bagged individually or in multiple numbers based on the safety of fish during travel. If you wish to have each fish bagged individually, we will charge a $65 bagging and shipping fee for each extra bag we will need to put the fish in. We try our best to keep the shipping cost down, so every increase in dimension or weight of the box will inccur additional charges at the carrier. - As some of the colors on fancy goldfish may be transitional and not permanent, we are only able to describe and present the physical characteristics of each fish at the time of sale. Colors could also change due to water quality, lighting, and diet that you provide to your fish, we therefore are not able to guarantee that the colors or color patterns will be permanent.
- We appreciate your business and support of our work. Taking care of a live animal may not be easy at times, we therefore ask that you follow our instructions provided when caring for your new fish. We will take full responsibility of the health of our fish and provide compensation if it is indeed our fault. However, if you choose not to follow our instructions, we then will not be responsible for your new fish if they fall ill(especially the very important steps of treating and aging your water as well as the full four-week quarantine).
- Your new fish must be quarantined for four weeks. In these four weeks you can have the opportunity to keep a close eye on them as well as allowing them to have ample amount of time to recover from transit. We guarantee our fish to be free of parasites and healthy, however we have no knowledge on any fish not from our farm. If you decide to mix fish from our farm with fish from other vendors, you take full responsibility to ensure the health and cleanlieness of fish from other vendors. We cannot take any responsibility for any sickness or parasites coming from fish not provided by our farm.
We have the right to refuse a sale to anyone at any time. If a sale is refused, the order will be refunded excluding merchant fees to a payment provider.
Fish can have one anal fin, two anal fins, fused anal fins, or asymmetric anal fins. If you have particular requirements for anal fins, please confirm with us before purchase. - We show the quality of each fish in both videos and pictures. Quality including the shape, finage, and deportment of the fish. If there is any particular part of the fish you are not able to see in the videos and pictures, please reach out to us for more information before purchase. Policy number #19 applies if you wish to cancel your order after purchase. We will NOT take any claim on complaints about the quality of the fish after you receiving your fish.
- The sex of fish is not known unless indicated in the notes section of each fish. We document the sex of each fish at the best of our knowledge and have no 100% guarantee that it would be accurate.